Motor Insurance Claims
Personal information provided on your application form is protected and used in accordance with the provisions of the Data Protection Act.
The following procedure applies only to GasanMamo Insurance Ltd clients. If you are not insured with GasanMamo Insurance Ltd, you may contact us on [email protected] and make your enquiry or contact us on 21 345 130.
Reporting an Incident
In the event of an incident, which is covered by your Motor Insurance Policy issued by GasanMamo Insurance Ltd, you are required to inform us of it AS SOON AS POSSIBLE. You may do this by completing the Online Claim Form.
We would then confirm receipt by return e-mail providing you with a reference number. We will also mail you a printed version of the claim form which you would be required to sign and return to us by mail together with the payment of your excess and some other documents where required. There may be cases where it will be necessary for you to visit our claims department in person.
You may also call personally at our offices or at any of our branch network – for details of our addresses and opening hours please visit the Contact Us page.
- A completed Accident Report form
- Settlement of Excess
- A copy of your Identity Card
- A copy of the driver’s driving license
- When applicable, the completed front to rear form
We will contact you if we require any other documents or information. You may also send us scanned copies of these documents via email [email protected] after you have submitted the on-line claim form as this will speed up the process.
Choosing a repairer
GasanMamo strongly recommends that you entrust the repair of your vehicle to a repairer that has obtained the required certification from the MCCAA to carry out the repairs that your vehicle requires. Not all repairers can repair all types of damage, only repairers with a certain type of classification can repair, for instance, structural damage. Some repairers offer a ‘one stop shop’ service, while others will need to sub-contract part of the repairs, for instance the spray painting. Remember that if the repairer you choose is not properly trained and equipped to repair your vehicle in accordance with the procedures required by the manufacturer, the repairs could compromise the safety features of your vehicle, require additional work to rectify incorrect repairs, the cost of which you will incur, and may also reduce the resale value of your vehicle. A list of MCCAA approved repairers can be found here MCCAA Approved Garages List
We can assist you in choosing the right repairer for the damage your vehicle has suffered, simply let us know before you book an appointment for a survey.
Please remember that very often you will be required to pay the policy excess before the claims process can commence. Since the amount of the excess can vary, as this depends on the circumstances of the case, we will notify you of the amount payable. The excess can be paid at our Head Office or one of our branch network offices in cash, credit or debit card. You may also send us a cheque payable to GasanMamo Insurance Ltd. The excess can also be settled through your internet banking.
Upon receipt of the completed internet Accident Report form, we will start processing your claim on a without prejudice basis. However, if all the above required documents are received we will be in a position to proceed towards settling your claim.
Front to Rear Collision
When the collision is a front to rear one, we would also require receiving a copy of the completed front-to-rear form signed by the parties involved.
If the accident has been attended to by the local wardens, a copy of the accident report will be sent to us automatically. If you have submitted a claim form, you do not need to take any action. Upon receipt of the warden’s report, we will contact you in order to proceed with whatever action is necessary.
We would remind you that you are also required by law and by the policy conditions to report to the Police the following incidents:
- Acts of vandalism or malicious damage
- Damage to public property
- Injuries incurred as a result of a motor accident
- Hit and run accidents
- Theft or attempted theft
- Damage arising from a fire
In such cases, we would need a copy of the Police Report before we process your claim. We will obtain a copy of this ourselves, however in order to speed up the matter we would recommend to collect a copy of the Police report yourself and send it to us.