In the event of an incident occurring which may give rise to a travel insurance claim you are kindly requested to contact us for guidance. Notification can be made by: phone, email or by calling personally at our offices or at any one of our branch network – View Contact Us for details of our addresses and opening hours.

Documentation

The following documentation should always be submitted when making a claim under any of the sections within our travel policy;

1) Original travel policy
2) Completed & signed claim form

3) Airline ticket/s

Section A - Baggage and Personal Effects; Section B – Personal Money; Section K – Loss of Passport

In case of loss or theft of your personal belongings, money and/or passport, the following documents are required:

  • Items 1 – 3 above
  • Luggage tag/s
  • Damaged item/s
  • Evidence of missing items (such as receipts/photos/guarantee)
  • Police report
  • Evidence of foreign currency purchased or withdrawn
  • Evidence of Euro taken abroad
  • Receipts regarding emergency purchases for claims involving the delay in arrival of your luggage/s

In the cases of damage to personal property or luggages whilst in transit a;

  • Property Irregularity Report (PIR) will be needed. This is the report made to the airline/ carrier at the airport following discovery of the damage or loss.

As for loss of passport, the policy covers any reasonable travel and accommodation expenses you might incur when obtaining a replacement passport abroad. Receipts will be required when completing the claim. Policy covers also the unused portion of the lost passport. We will require confirmation from the Passport Office confirming date of issue of lost passport and date of expiry.

Section C – Golfing Cover

In the event of a claim for golfing cover the following documents will be required:

  • Items 1 – 3 above
  • Luggage tag/s if damage occurs in transit
  • Damaged item/s
  • Evidence of missing items (such as receipts/photos)
  • Police report in the event of loss or theft
  • Replacement/Repair receipts including receipts for the hire of replacement equipment.
  • Written confirmation from the carrier of the number of hours you were without the golfing equipment due to the delay in the arrival of your equipment on the outward journey (if applicable)
  •  In the cases of damage to golfing equipment whilst in transit a;
  • Property Irregularity Report (PIR) will be needed. This is the report made to the airline carriers at the airport following discovery of the damage or loss.

Section F – Emergency Medical Treatment; Section G – Hospital Cash Benefit

If you are sick or suffer an injury while abroad you must keep all receipts and invoices and present them to our claims department upon your return together with a completed claim form.

In the event of serious illness or injury which requires hospitalization, you must contact our SPECIALTY ASSISTANCE EMERGENCY SERVICES  on UK: +44 (0) 207 902 7405 or email: operations@specialty-assist.com or www.specialty-group.com who will be able to assist you and provide direct settlement of the hospital bills for claims which are covered by the policy.

Such claims must be notified immediately to Specialty Assist and GasanMamo Insurance Ltd, since we need to ensure that the treatment is necessary and covered under the policy prior to authorising direct settlement.

For any other event likely to result in a large medical claim, inform GasanMamo Insurance Ltd as soon as possible, preferably while you are still travelling.

Section E – Cancellation & Curtailment

Should it be necessary for you to cancel or curtail your holiday following an insured event, GasanMamo Insurance Ltd will pay any amounts net of refunds due from the airline and/or travel agent/hotel for unused travel and accommodation expenses. Naturally, the event must be one of the insured events listed in the policy.

Documents required:

Cancellation 

  • Items 1 – 3  above
  • Medical certificate/Death certificate/letter of termination of employment etc.

(Depending on the reason for cancellation)

  • Original receipts regarding pre-paid expenses.
  • Airline tickets, hotel vouchers, other relevant tickets(ex. Concert tickets)
  • Booking and Cancellation conditions
  • Confirmation from carrier/hotel/travel agent whether any refund is due.

Curtailment

  • Medical certificate/Death certificate/letter of termination of employment etc.

(Depending on the reason for curtailment)

  • Receipts regarding pre- paid expenses
  • Receipts regarding extra expenses paid due to curtailment
  • Airline tickets (Old and new)
  • Note from medical practitioner that it was  necessary for you to curtail your trip

Section I – Delayed Departure

In the event of a delayed departure claim the following documents are required;

  • Items 1 – 3 above
  • Official Confirmation in writing from the carrier of the delay stating reason for delay together with details of delay (original and actual departure date and time)
  • (the delay must occur at the point of departure)
  • If the delay from Malta lasts for more than 24 hours and you choose to cancel your holiday we will also require original receipts in respect of your travel and accommodation charges.

Section J – Missed Departure

In the event of a claim for missed departure the following documents are required:

  • Items 1 – 3 above
  • Receipts of additional travel and accommodation expenses due to the missed departure
  • Evidence from the transport company about the failure to operate the service as scheduled (if applicable)
  • Confirmation from airline for the delay in the connecting flight and/or denied boarding (if applicable)
  • Evidence of breakdown of the vehicle in which the insured is travelling (if applicable)

Section L – Rental Vehicle Excess

In the event of a claim for rental vehicle Excess the following documents are required:

  • Items 1 – 3 above
  • Copy of Contract with rental company with conditions about standard policy excess to be paid
  • Police report following incident
  • Receipt of expenses incurred/excess paid

Section M – Cancellation of Service

In the event of a claim for cancellation of service the following documents are required:

  • Items 1 – 3 above
  • Receipts of additional travel and accommodation expenses as a result of the forced extension of your journey due to the insured event.
  • Receipts for any non-recoverable deposits and other pre-paid travel and accommodation expenses following cancellation of your journey due to an insured event

Section N - Pet Care Cover

In the event of a claim for pet care cover the following documents are required:

  • Items 1 – 3 above
  • Certificate from your vet confirming the injury suffered by your pet and stating the number of days that your pet required in-patient veterinary treatment.

 

Section O – Winter Sports Equipment

In the event of a claim for winter sports equipment the following documents are required:

  • Items 1 – 3 above
  • Luggage tag/s if damage occurs in transit
  • Damaged item/s
  • Evidence of missing items (such as receipts/photos)
  • Police report in the event of loss or theft
  • Replacement/Repair receipts including receipts for the hire of replacement equipment.
  • In the cases of damage to winter sports equipment whilst in transit a;
  • Property Irregularity Report (PIR) will be needed. This is the report made to the airline carriers at the airport following discovery of the damage or loss.

Section P – Piste Closure Cover

In the event of a claim for piste closure cover the following documents will be required:

  • Items 1 – 3 above
  • Written evidence from the tour operator or resort manager of reason and duration of piste closure

Section Q – Ski Pack Cover

In the event of a claim for ski pack cover the following documents will be required:

  • Items 1 – 3  above
  • Medical Certificate from the doctor who has visited you abroad
  • Receipts of non recoverable ski pack