Car and Motor Insurance FAQ
Please see below for a list of common questions about our policies. If you have a question that is not answered below, please Contact Us.
What types of cover are available?
The three types of cover available are:
- Third Party Only
This cover is the minimum required by law. It covers your liability to other persons for injury or damage to property arising from the use of your car.
- Third Party Fire & Theft
In addition to the Third-Party liability cover you can protect your car against loss or damage caused by fire, explosion or from theft.
If you choose this cover, you are also protecting your car against many types of accidental damage. in addition to other additional cover such as personal accident and loss or damage to personal effects carried in the car.
What can I do to determine the correct market value of my vehicle?
It is your responsibility to declare the insured value of your car, and this should reflect the current market value of your vehicle. As the market value of a vehicle is continuously changing, we recommend that you revise this value regularly since the amount payable in the event of a total loss which may be covered under your policy will be the market value at the time of the loss. Market value means the cost to purchase a car which is the same or very similar to yours. Your estimate should include accessories, spare parts and duty. If your car is a rare model or else it has a very low mileage and is in still in showroom condition then you may need to have it professionally valued by an approved vehicle assessor. If you need assistance or advice with valuing your car please contact us.
Will I be covered if other persons drive my car?
This depends on whether you choose to extend the policy to cover other drivers or choose to restrict the number of drivers, which, in some cases, may result in a cheaper premium. Please remember that if you want your car to be driven by persons aged under 25 years, the premium will be considerably higher. It is important to remember that there may be instances where we may not be able to cover to other drivers, this will depend on the power and value of the car. Your policy also continues to provide you with full protection while your car is in the custody of a motor repairer for service or repair, irrespective of any limitations on drivers and use, however this cover does not protect the repairer who needs to have his own insurance protection.
What is an "excess"?
This is the amount you will have to pay towards each and every loss for which there is a claim. This amount can vary and depends on the age of the person driving at the time of the accident, the nature of the loss and any special terms on your policy which increase the standard amount of the excess. Full details of these excesses can be seen in the policy document, but as a general indication, the excess for a person aged 25 years or over driving a standard car is €50 for accidental and/or third-party damage, and €200 for theft.
Will I be entitled to a replacement car while my car is being repaired following an accident?
If you have Comprehensive cover, you are entitled to compensation for the hiring of a replacement vehicle up to a specified amount. This means that irrespective of blame in an accident, you can recover the costs to hire a replacement car when you are claiming for damages on your vehicle. The number of days for which you can hire a replacement vehicle is determined by agreement between your repairer and our surveyor and reflects the period of repairs, In any case the maximum amount which you can claim under your policy will depend on the limit you chose to extend your policy. The maximum amount payable in in any one period of insurance is €250. We have a number of rental firms who can offer you’re their services at advantageous terms, so we can arrange the rental for you.
If you do not have Comprehensive cover, and you are involved in a traffic accident for which you are not to blame, you are normally entitled to recover the reasonable costs of hiring of a replacement vehicle from the insurers of the responsible driver.. It is always best that before you hire a replacement vehicle you contact the insurer of the responsible car to confirm the daily rate and the amount of days you are entitled to hire a car for.
How can my premium be reduced?
This depends very much on the cover you choose, the following are some examples:
- No Claims Discount: You can earn up to 65% discount (see the next question)
- Limited Drivers: If you limit driving to yourself and to one other named driver such as your spouse or partner, you can earn up to 10% discount
- Higher Excess: You can increase the excess for a further discount
- More than one vehicle insured: If you insure more than one vehicle with us you earn a 10% discount
How is "No Claims Discount" earned?
If you do not make a claim your premium will be discounted. You start off with 20% for the first year and end up with 65% after four years. This discount is transferable only as follows:
- from one insurer to another
- from one car to another
- between husband and wife
- between an individual and a limited liability company (if individual owns more than 50% shareholding).
You may protect your NCD at an additional cost so that it is not reduced if you register a claim, in some cases the NCD is automatically protected.
Will I lose my No Claims Discount when I claim?
If a claim is reported under your policy, your no claims discount will be affected as follows upon the renewal of your policy:
If you are insured under a Private Third Party Only policy all of your no claims discount will be lost unless you have 65% NCD.
If you are insured under a Third Party Fire & Theft or a Comprehensive policy your No Claims Discount will “step-back” by two years.
You may protect your NCD at an additional cost when you have earned 50% or 65% NCD. However, if you spend one claim-free year at 65% NCD on a Comprehensive or Third Party Fire & Theft policy, your discount will be automatically protected for free. This protection only applies when the person in charge of the vehicle at the time of the accident is 25 years of age or over.
If after registering a claim your NCD was reduced or lost and eventually you are found not to have been responsible for the accident, you will be refunded with any additional premium that you were charged. This is however subject to us having been able to make a full recovery of the full amount paid under your claim from the responsible driver or his/her insurer.
How will you help me if I am not to blame for accident?
We strongly recommend that you report to us immediately any incident that may lead to a claim.
If you hold a Comprehensive policy then, irrespective of whether you are to blame for the accident or not, you are entitled to claim for compensation of your damages under your policy and we will then take the necessary action to settle your claim.
If you hold a Third Party Only or a Third-Party Fire & Theft policy, we can offer you advice as how best to proceed to counter any claims for compensation from a third party against you and how to recover any damages you incurred. However, we will not be able to take any legal action in your name as any damages you suffer are uninsured under your policy
What will I get if my car is considered as a “total loss” following an accident or is stolen and not recovered?
A total loss means that your car is irreparable, or the costs of repair exceed its market value. Assuming that your policy covers the accident, which caused the total loss, the maximum amount we will pay you will be the market value of your vehicle at the time of the loss as established by our motor surveyor. The amount payable is limited in any case to your estimate of value that is shown on the Policy Schedule if this is lower than the market value.
Does my Motor Policy cover me automatically when I go abroad?
Your policy provides cover for when you travel with your car for short trips to other EU member states. Please always inform you us before you go as in some cases, we need to provide you with special documentation. There is a limit on the number of days you may use your car abroad in any one period of insurance, without having to pay an additional premium. Also, if you intend to use your car abroad for long periods of time then we may not be able to insure you at all. We are also unable to insure cars that are not currently registered in Malta, however we may be able to assist you if you wish to purchase a car from another EU state and drive it down to Malta to be registered here.
Do you have a special scheme for young drivers?
The premium for young drivers can be very expensive, so we have come up with a special scheme for them known as “Boosh”. Click here for more info.
What do I need to do to report an incident?
You may report an incident to our offices in various ways.
- You may call at our Head Office, Branches or at the intermediary from who you had purchased the policy
- You can also report the incident through this web site by clicking here