Travel Insurance COVID-19 FAQ
The following Frequently Asked Questions will provide you with a clear understanding of the COVID-19 cover extension which is available under the GasanMamo Insurance Travel products.
The full policy wording outlining terms, conditions and applicable limits is available here
What is the cover provided by the COVID-19 cover extension?
The GasanMamo travel insurance products can be extended to provide cover for expenses related to COVID-19 such as:
- Cancellation charges incurred prior to your trip;
- Additional travel and accommodation expenses if it is necessary for you to stay beyond the intended return date;
- Additional travel expenses which are necessary to make your return trip home;
- Emergency medical and associated expenses in the event that you contract COVID-19 whilst on your trip.
Is there a time limit when I can get the COVID-19 cover extension?
The COVID-19 cover extension may be purchased at any time before your departure date, even if you decide to make travel plans at the very last minute!
Can I get the COVID-19 cover extension under an annual travel policy?
The COVID-19 cover extension is available for all GasanMamo’s travel products – Single Trips and Annual Travel.
Can I get COVID-19 cover extension if I am travelling outside Europe?
The COVID-19 cover extension is available for trips anywhere in the world.
Can I get the COVID-19 cover extension as a stand-alone product?
The COVID-19 cover extension can only be purchased along with a travel insurance product either for a single trip or an annual travel policy. You therefore cannot purchase the COVID-19 cover extension as a stand-alone product.
If Malta or the country I am visiting are put into lockdown, or there is a travel ban, can I claim under the policy?
This cover is not available under the policy.
Does my travel insurance policy cover me if I cancel an upcoming trip because I am concerned about COVID-19?
Our travel insurance products will not provide cover if you choose not to travel because of COVID-19 fears or concerns.
If I have to cancel my trip due to COVID-19, will any expenses be covered?
You will be covered for refund of any deposits and any amount you have to pay for unused travel and accommodation if it is necessary for you to cancel your journey or holiday if you or your travelling companion:
- are hospitalised for COVID-19 up to 28 days before the start date of your trip or
- have tested positive for COVID-19 up to 14 days before your trip and have to be in mandatory quarantine or
- show symptoms of COVID-19 at the point of departure and are denied boarding.
What am I covered for if whilst on my trip I am told to stay in quarantine due to COVID-19?
If whilst on your trip, you or your travelling companion are forced to quarantine or self-isolate, you are covered for the reasonable additional charges for accommodation if it is necessary for you to stay beyond the intended return date.
The policy will also cover you for additional travel expenses which are necessary to get you home if you cannot use your return ticket.
If I am forced to quarantine or self-isolate whilst on my trip, when does cover for additional accommodation expenses commence?
The policy will cover reasonable additional accommodation expenses beyond the intended return date. Therefore, cover will operate as from the first day after your intended return date and not before.
What happens if I am denied boarding because I show symptoms of COVID-19?
If this happens on the outward journey cover will operate under the Cancellation Section whereas if it happens on the return journey cover will operate under the Additional Travel and Accommodation Section. This cover is subject to:
- your transport or accommodation provider not reimbursing you or offering alternative dates.
- written evidence from your transport provider that boarding has been denied due to COVID-19 infection
- a positive COVID-19 test, at your expense, within 24 hours of the denial.
Will I be covered if I am hospitalised abroad due to COVID-19
The COVID-19 cover extension will provide cover for emergency medical treatment including rescue services to take you to hospital in the event that you contract COVID-19 whilst on your trip.
If I die with COVID-19 whilst abroad, will any expenses be covered?
The COVID-19 cover extension will cover the cost of returning your body to your home address in Malta or the cost of burial or cremation in the country abroad where death occurs.
What should I do if I contract COVID-19 whilst I am abroad?
We offer a 24-hour worldwide medical assistance emergency service operated by Colllinson Medical Assistance. The cost of the Collinson Medical Assistance emergency service is paid by us.
Collinson Medical Assistance emergency service must be notified immediately of an illness or injury which requires you to go into hospital, as an in-patient. If this is not possible because the condition is serious then contact must be made as soon as possible after you are hospitalised.
Immediate contact should be made with Collinson Medical Assistance emergency service before arrangements are made for repatriation. An experienced Assistance Coordinator will deal with your enquiry and will make sure that:
- Hospitals are contacted if necessary;
- Necessary medical fees are guaranteed;
- Medical advisors are consulted;
- Repatriation to Malta is arranged, by the most appropriate method, if this is considered to be medically suitable.
Collinson Medical Assistance Emergency Service may be contacted as follows:
UK tel: +44 (0) 207 111 1101 (line open 24/7)
Please quote your policy number and state you are insured by GasanMamo Insurance Ltd.