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We wish to inform our clients that our offices will be closed in the afternoon on Friday, 21st June 2024 for our Team Building event. Our branches will be open on the morning of Saturday 22nd June 2024, except for the Gzira and Mriehel branches. Thank you.

Worldwide Assistance

24 Hour Worldwide Collinson Assistance Services (a Crisis24 company) Emergency Service

The cost of the Collinson Assistance Services emergency service is paid by us.  The operation and availability of the service is governed by the terms, conditions, and exclusions in the policy wording.

Collinson Assistance Service emergency service must be notified immediately of an illness or injury which requires you to go into hospital, as an in-patient.  If this is not possible because the condition is serious then contact must be made as soon as possible after you are hospitalised.  Immediate contact should be made with Collinson Assistance Services emergency service before arrangements are made for repatriation.

An experienced Assistance Coordinator will deal with your enquiry and will make sure that:

  1. Hospitals are contacted if necessary;
  2. Necessary medical fees are guaranteed;
  3. Medical advisors are consulted;
  4. Repatriation to Malta is arranged, by the most appropriate method, if this is considered to be medically suitable.

Collinson Assistance Service emergency service may be contacted as follows:

Tel: +44 (0) 207 902 7131 (line open 24/7)
Email: [email protected]