Branch Customer Support Executive

We are looking to recruit a full-time Customer Support Executive to join our friendly team at one of our branch offices.  In this role you will be primarily advising customers on insurance products, providing quotations, and selling all classes of insurance but mainly motor insurance. Assisting and advising clients on claims and taking payments. 

This role would be suited to someone who has had previous experience of working within a Customer Service environment and has excellent organisational and interpersonal skills. 

• Providing quotations
• Issuing new policies
• Renewing policies
• Follow up existing prospective clients.

Applicants are to have the following minimum skills and qualifications:

• SEC Level of education at grade 5 or higher OR similar qualifications
• Experience in sales and customer service
• Fluent in written and spoken Maltese and English
• IT skills particularly in Microsoft Office
• Ability to work as part of a team or on own initiative
• In possession of a valid driving licence.

Preference will be given to candidates who have a qualification in insurance or are in their final stages of obtaining one.

Join a reputable organisation that values its employees and provides top-notch training, a supportive environment and work-life balance.  Our benefits include:

Generous Remuneration Package

• Competitive salary.
• Exclusive Discounts: Save on insurance products, gym memberships, retail outlets and more
• Clothing Allowance: Financial support for purchasing work attire

Work-Life Balance

• Shorter week: Enjoy the benefits of a 4-day work week.
• Child Sick Leave: Additional special paid child sick leave and utilisation of own sick leave to care for sick child
• Carers’ Leave: Additional special paid leave to care for sick relative

Health and Wellbeing

• Comprehensive Insurance Coverage: Includes life, personal accident and health insurance

• Consultation Clinic: Monthly on-site General Practitioner to address employee health and wellness needs
• Mental Health Support: Confidential access to mental health support at company’s expense
• Eye test: VDU eye test for employees who make use of electronic equipment

Career Development

• Educational Support: Study support and additional leave for study and exams
• Memberships: reimbursement for professional membership fees
• Bonus: Qualification Allowance upon obtaining certain qualifications

Training and Professional Development:

• Training: Regular training sessions held by experienced in-house trainers and professional training providers
• Online Training: Access online courses and resources including CPD training sessions
• Seminars and Conferences: Participate in industry seminars and conferences to stay updated on the latest trends and network with professionals

Community and Social Engagement:

• Social Events: Join our fun and engaging social events
• Volunteering Leave: Paid leave for volunteering activities
• Corporate Social Responsibility: Opportunity to support and impact social and environmental causes

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all the community, irrespective of race, religion, gender, disability, age or sexual orientation.