Email Issues

Please check your junk folder to see if our mail have been mistakenly placed there. To prevent this from happening in the future, you need to mark our mail as safe or not junk. Please note that messages in your junk folder are deleted by your provider after a few days.

Do this by right-clicking on our mail and choose "Mark As Not Junk" or "Mark As Safe"

Are our emails ending up in your spam folder?

Here are tips to ensure that your GasanMamo.com mail arrive every time.

Microsoft Outlook

Add GasanMamo.com's from domains to your Safe Senders list:

1. On the Tools menu, click Options.
2. On the Preferences tab, click Junk E-mail.
3. On the Safe Senders tab, click Add.
4. In the Add address, put @gasanmamo.com

America Online (AOL)

Please add do.not.reply.to.cacheservice@gasanmamo.com to your AOL address book:

1. Click the Mail menu and select Address Book.
2. Wait for the "Address Book" window to pop up, and then click the Add   button.
3. Wait for the "Address Card for New Contact" window to load.
4. Type do.not.reply.to.cacheservice@gasanmamo.com into the Other E-Mail field.
5. Make our From address the "Primary E-Mail" address by checking the associated check box.
6. Click the Save button.

If our mail is in your AOL Spam Folder, please open the issue and then click the This Is Not Spam button. Next, please add do.not.reply.to.cacheservice@gasanmamo.com onto your Address Book as described above.

Yahoo!

You will need to set up a filter to redirect our mail into your inbox:

1. Open your mailbox and click on Mail Options (upper right hand corner).
2. Select Filters (bottom left corner).
3. Click the Add link on the Filters page.
4. Update the "From header:" rule with the following 2 pieces of information: "contains" and do.not.reply.to.cacheservice@gasanmamo.com
5. Click the Choose Folder pull down menu and select inbox.
6. Pick the Add Filter button.

If our mail is getting stuck in your Yahoo Bulk Folder, please open the issue and click the Not Spam button. Next, check to see if the email address is in your "Blocked Addresses" list. If you see do.not.reply.to.cacheservice@gasanmamo.com on this list, select it and click the Remove Block button. Lastly, please set up a filter as outlined above.

Hotmail

You will need to add our From address, do.not.reply.to.cacheservice@gasanmamo.com, to your Hotmail Safe List:

1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk E-Mail Protection" link (top of page).
3. Select the "Safe List" link (2nd from bottom).
4. Type do.not.reply.to.cacheservice@gasanmamo.com into the dialog box titled "Type an address or domain".
5. Click the "Add" button next to the dialog box.

If our mail is in your Junk E-Mail Folder, open the issue and click the Not Junk button. Next, check to see if our email address is in your Blocked Senders list. If you see do.not.reply.to.cacheservice@gasanmamo.com on this list, select it and click the Remove button. Finally, if you have not done so, add do.not.reply.to.cacheservice@gasanmamo.com into your Safe List as outlined above.

Gmail

Please add our From address, do.not.reply.to.cacheservice@gasanmamo.com, to your Gmail Contacts List:

1. Click Contacts along the left side of any Gmail page.
2. Click Add Contact.
3. Type our from address, do.not.reply.to.cacheservice@gasanmamo.com into the primary email address dialog box.
4. Click Save.

How to check if our mail is in the "Spam" folder:

1. Click Spam along the left side of any Gmail page.
2. Check mark the box next to our mail.
3. Click Not Spam button along the top.

Mozilla Thunderbird

You will need to add our From address, do.not.reply.to.cacheservice@gasanmamo.com, to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

1. Click the Address Book button.
2. Make sure the Personal Address Book is highlighted. 
3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under the Contact tab, type our "From" address, [our email address above] into the Email dialog box.
5. Click OK.

White list your Personal Address Book:

1. From the main drop down menu, select "Tools -- Junk Mail Controls"
2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
3. Under the Settings tab, update the "whitelists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
4. Click OK.

If this article did not help your problem please contact us by clicking here